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Raymond James Owens - A passion for excellence 26315 Roanoke Street NW, Isanti, MN 55040, Cell: (520) 891-8993 Email: raymondjowens@gmail.com OBJECTIVE: Seeking a challenging and rewarding position with a progressive company where my broad management and technical skills can be applied. EXPERIENCE: 01/2009 - 10/2009 Grease Monkey Tucson, Arizona Industry: Automotive Asst store manager Coordinated activities of workers in one or more service departments. Directed activities of workers, such as customer service writers and lube technicians. Performed hiring, transfering and discharging of workers. Determined work standards and evaluated workers performance. 8/2008 - 11/2008 American Pride Roofing Tucson, Arizona Industry: Automotive General service technician Repaired and overhauled autos, buses, and trucks. Examined vehicles to determine nature and extent of damage or malfunction. Installed and repaired accessories such as radios, heaters, mirrors and headlamps. 3/2007 - 4/2008 Ventana Tire Tucson, Arizona Industry: Automotive Assistant manager/General service technician Coordinated activities of workers in one or more service departments. Directed activities of workers, such as tire repairers and brake repairer. Assisted in hiring, transfering and discharging workers. Determined need and cost of auto repair. Designed and maintained company website www.ventananauto.com. 2/2006 - 1/2007 Grease Monkey Tucson, Arizona Industry: Automotive Store manager Coordinated activities of workers in one or more service departments. Directed activities of workers, such as customer service writers and lube technicians. Performed hiring, transfering and discharging of workers. Determined work standards and evaluated workers performance. 3/2005 - 12/2005 Harley Davidson of Tucson Tucson, Arizona Industry: Automotive Service writer Greeted customers and initiated and followed through with requested services and add ons. Liasoned with technicians to ensure jobs done accurately and timely. Ensured customer satisfaction by following up with customers after ring out. 7/2002 - 12/2004 Brake Max # 8 Tucson, Arizona Industry: Automotive Manager/partner Developed client base to increase sales by actively meeting potential customers and explaining what services we can offer. Performed day to day inventory control and purchasing. Hired staff and trained through daily interaction and testing. Handled customer related complaints and related questions. 6/2002 - 1/1995 Jiffy Lube Tucson, Arizona Industry: Automotive Area manager Supervised 10 stores and streamlined daily operations. Defined and closely monitored short and long term goals and objectives. Built solid management team to accommodate rapid expansion in the Tucson market. Increased sales profit in 2001 by over 10% from previous year. Personally instructed and certified over 25 managers in the Jiffy Lube level 100 management program. EDUCATION: Amphitheater High School US-AZ-Arizona 5/1982 Pima Community College US-AZ-Tucson 5/1985 University Of Arizona US-AZ-Tucson 5/1986 Anoka-Ramsey College US-MN-Cambridge - Current CERTIFICATIONS: Jiffy Lube level 100 entry level store mgmt US-AZ-Tucson 7/1998 Jiffy Lube level 200 retail mgmt US-AZ-Phoenix 8/2000 FIrefighter II certification-US-AZ-Tucson 8/1988 Emergency Medical Technician-US-AZ-Tucson 12/1988 CPR certified training instructor-US-AZ-Tucson 1990 AFFILIATIONS: Elected board member-1/2001 - 6/2002- Better Business Bureau- Automotive repair advisory committee HOBBIES: In my spare time I set up and design client web sites thru my own company, Raymond Owens Web design SKILLS: Windows, Microsoft Office, Word perfect, Excel, Adobe photoshop, Web design, HTML, Dream Weaver, Flash, DHTML, Javascript, Cascading style sheets |
